Ever since I installed Lync 2013 and started using SharePoint 2013, ever time I hovered over a person's presence indicator, IE would crash. This became very annoying. I first thought since I was one of the first whom has Lync installed, there was something funny with the installation. I tried repairing Office 2013 with no joy.
I finally resolved the issue this morning. I then searched the forums to see if others had an answer but all I found was a locked thread: http://social.technet.microsoft.com/Forums/sharepoint/en-US/dfc80784-f030-4775-9245-7a3fd26bcfb1/ie-crashes-in-sharepoint-2013-when-you-mouseover-the-profile-image?forum=sharepointgeneral
The claim was that it was not SharePoint 2013 related. In my case and in most of those cases it was. The presence in Outlook worked fine. Anyway, I was a bit upset that the thread on the forum was closed with no resolution. People are trying to find an answer.
My resolution was that I still had Microsoft Office Communicator 2007 R2 installed on my machine. This was causing the conflict when hovering over the presence in SharePoint 2013. Once I uninstalled, the issue did not occur anymore and now I am free to move my mouse wherever I want!!
Hope this helps people looking for an answer but finding that Microsoft forums shut the door on them.
I finally resolved the issue this morning. I then searched the forums to see if others had an answer but all I found was a locked thread: http://social.technet.microsoft.com/Forums/sharepoint/en-US/dfc80784-f030-4775-9245-7a3fd26bcfb1/ie-crashes-in-sharepoint-2013-when-you-mouseover-the-profile-image?forum=sharepointgeneral
The claim was that it was not SharePoint 2013 related. In my case and in most of those cases it was. The presence in Outlook worked fine. Anyway, I was a bit upset that the thread on the forum was closed with no resolution. People are trying to find an answer.
My resolution was that I still had Microsoft Office Communicator 2007 R2 installed on my machine. This was causing the conflict when hovering over the presence in SharePoint 2013. Once I uninstalled, the issue did not occur anymore and now I am free to move my mouse wherever I want!!
Hope this helps people looking for an answer but finding that Microsoft forums shut the door on them.
You need to repair your office installation. If you open IE, go to manage add-ons and look at the Name Ctrl Class add-on, you will probably notice it's version is not 15.xxxx which it should be if you're running Office 2013. Repair office and you will notice this version of the add-on gets updated too. The presence indicator should work fine now.
ReplyDeleteThere is a known issue with IE and SharePoint. simple fix:
ReplyDeleteFor 64-bit Windows 7 -
Open an Elevated command prompt
cd c:\windows\syswow64
regsvr32 oleaut32.dll
for 32-bit Windows 7 -
Open an elevated command prompt
c:\ regsvr oleaut32.dll
Quicker solution -
ReplyDeleteOpen an elevated command prompt
On 32-bit Win 7 type:
regsvr32 oleaut32.dll
-enter-
On 64-bit Win 7 -
cd \windows\syswow64
regsvr32 oleaut32.dll
-enter-
All done...