Showing posts with label browser crash SharePoint 2013. Show all posts
Showing posts with label browser crash SharePoint 2013. Show all posts

Thursday, June 26, 2014

IE Crashes In SharePoint 2013 when you mouseover the Profile Image: RESOLVED

Ever since I installed Lync 2013 and started using SharePoint 2013, ever time I hovered over a person's presence indicator, IE would crash. This became very annoying. I first thought since I was one of the first whom has Lync installed, there was something funny with the installation. I tried repairing Office 2013 with no joy.

I finally resolved the issue this morning. I then searched the forums to see if others had an answer but all I found was a locked thread: http://social.technet.microsoft.com/Forums/sharepoint/en-US/dfc80784-f030-4775-9245-7a3fd26bcfb1/ie-crashes-in-sharepoint-2013-when-you-mouseover-the-profile-image?forum=sharepointgeneral

The claim was that it was not SharePoint 2013 related. In my case and in most of those cases it was. The presence in Outlook worked fine. Anyway, I was a bit upset that the thread on the forum was closed with no resolution. People are trying to find an answer.

My resolution was that I still had Microsoft Office Communicator 2007 R2 installed on my machine. This was causing the conflict when hovering over the presence in SharePoint 2013. Once I uninstalled, the issue did not occur anymore and now I am free to move my mouse wherever I want!!

Hope this helps people looking for an answer but finding that Microsoft forums shut the door on them.

 

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